Open to fixed and mobile operators, service providers and all content providers who have launched or marketed commercial content-based services, and which have achieved success in the market place in the past year. The content service may be residential or business focused. Criteria: For the best Telecom Content Provider award, companies should: *Describe a content-based service which has produced a commercial return. * Show how they planned the launch and marketing of the service to account of demand for content services. * Show how the product or service was especially suited to the communications network and end users it was delivered to. * Show how they achieved success and recognition for the product or service. * Demonstrate innovation in approach, pricing and technology. * Give evidence the product or service produced new revenues 1. What is the name of your content service and when was it introduced? 2. Why did you introduce this new service? How did you introduce this service to the market? 3. What is special about your service for end-users? what features make your new service stand out from the multimedia competition? 4. How many contracts and / or end users and / or companies have been signed / suscribed for the service? 5. What revenues does your service generate? What revenues do you expect this service to produce in the next 3 years?

Telecoms company with the most innovative and widely accepted VAS product or service offering during the year.

Open to all providers of communications services including fixed and mobile carriers; managed network and IT service providers, virtual network operators and internet service providers. Managed services can encompass a range of offerings from managing WANs, through VPNs (Including IP-VPN), managed network services and desktops or applications, to web hosting, web services and mobile enterprise solutions. While service providers don't have to own or manage the CPE of the end-user, they should be managing the communications through them. Entrants should be able to: * Outline the scope of the solution including service / services offered. * Explain the capacity, redundancy, flexibility, scalability, reliability and levels of service. * Summarize the service provider's network and technology strengths, security capabilities and customer support structures. * Provide evidence of customer satisfaction ratings, cost savings and other business benefits including elements like proctive response and benchmarking. * Demonstrate success of the solution in terms of market share, revenue growth and / or client wins. 1. What is your managed service? What does it do? 2. How many contracts and / or users and / or companies take your managed service? 3. Why do your customers use your service? what does it do for them that other managed service don't? 4. What features make your service stand out from the competition? 5 . What revenues does your service produce? How do you intend to grow revenues and / or other business from your managed service over the next 3 years?

Telecoms
Company
with the most satisfactory customer care
service, measured
by:
1. Responsiviness
to customer
complaints and enquires.
2. Mediation and
remedia policies
3. Synergy of brand positioning
and customer experience

Digital mobile operators, excluding limited mobility, equipment manu-facturers, handset dealers, airtime resellers and vendors

Strictly VSAT com-panies excluding core Virtual Private Network (VPN) firms.

Companies offering prepaid calling- card 1.Voicemail 2. Bulk SMS 3.Content services 4. Other valu added service.

Communi-cations product from all telecoms operators including namely, -Private Telephone Operators (P.T.Os) GSM operators, ISPs, VSAT companies, Value Added Service providers, etc. Excludes business-to-business product.

All active telecoms companies. All sales and revenue figures used in evaluating companies in this category must be as reported to agencies fo the Nigerian Government